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Historical data will remain available in charts and CSV exports.You should thus check for updates for both of these when you run into trouble. Sometimes an outdated version of Google Play or the Google Services Framework can cause a problem. "Current installs by device" and "Current installs by user" will stop updating. Update the Play Store and Google Services."Current installs by device" and "Current installs by user" will remain available on your app's Statistics page."Installs on active devices" will become the default metric shown on your app's Statistics and All Applications pages and the Play Console app. If you can’t open the Google Play Store app, this article includes advanced troubleshooting steps that can help resolve this issue.You can view "Installs on active devices" as an additional data point on your app's Statistics page.In the top right corner of any page, select the bell icon.We'll keep you updated on the timeline for this change within the announcement section of Play Console. You can choose whether notifications are shown for apps from the Play Store or even sideloaded. Since "Current installs by device" and "Current installs by user" included a longer activity window, it's expected that you'll see lower numbers for your app's "Installs on active devices" data. AppNotifier can show a notification each time an app is newly installed or updated on your device. By switching to "Installs on active devices," we're able to focus on devices used within the last 30 days to show you recent user engagement with your app. ![]() Your app's "Current installs by device" and "Current installs by user" data has included devices that were last active up until several months ago. "Installs on active devices" shows how many devices that have been online at least once in the past 30 days have your app installed. This will help re-establish Play Store’s connection with the server and might end up fixing. You'll still be able to access historical data for the replaced metrics in charts and CSV downloads. Remove and Re-Add Google Account You should try signing out of Play Store and sign back in. ![]() Going forward the active installs metric will correctly reflect the. ![]() We are now using a different calculation methodology which does not incorporate installing an app update. Some app updates were being counted as device installs. From the profile menu, select 'Settings.' On the 'Settings' page, tap 'About' to expand the menu. As of October 18, 2011, developers may notice a decrease in the active install counts displayed in Play Console. Later this year, the new metric will replace "Current installs by device" and "Current installs by user" in all current reports. In the Stores top-right corner, tap your profile icon. We're introducing a new metric called "Installs on active devices." Initially, you'll see this metric on your app's Statistics page, with data going back to September 1.
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